A geeky blog about technical things
This post breaks away from the direct Helpdesk comments I've posted previously to highlight an example of some excellent and unexpected good service I'd like to highlight. Most of my support life is built around desktop and server/infrastructure support, and I've been getting mo…
Trying to troubleshot a group policy replication issue but not sure where to start? Seeing weird behaviour on some clients, but unable to pin point which server is causing the problem? Just need to verify which DC you connected to on logon? You can get this from the (under-rated…
Some of you may already have found the rather useful search page here: https://ww4.autotask.net/Home/Global_Notes_Search/search.asp which allows you to do full body searches inside of ticket time entries and the like (very useful for finding serial numbers and third party ticket…
Here's another Episode of the "Golden Rules of Good Support"- putting down in writing what makes for good technical support!
After some miserable support recently from a company I’ve been working with (after a significant financial investment too and naming no names!) I’ve decided to do a series of posts on the “Golden Rules of Good Support”- some of these are bare minimums, some of them are “nice to…